How to Respond to Bad Company Reviews | Social Buzz Pros
“You suck.” “This is the worst app ever!” “I had an awful experience.” “Avoid going there!”
Have you ever looked up a restaurant and seen a bad review on a website? Did that bad review deter you from going to that store? Bad company reviews can discourage customers from coming to you store, restaurant, or even downloading an app. Today, consumers rely on reviews in nearly 80% of their purchasing decisions! A bad review can significantly the bottom line of any business.
If you are a business owner and have found bad reviews online you may be wondering the best way to handle it. Responding to a bad review can sometimes be the best solution! But what is the best way to respond to a bad review?
4 Keys to Consider When Responding to Bad Company Reviews
It's important to understand the difference between engaging with a customer to shed new light on your company, and opening yourself up for more negative attention. After deciding which posts need to be responded to, you have to handle it with some finesse. Follow these keys to ensure that your reply will come off as calm, cool, and collected.
- Respond Honestly and in a Timely Manner
- Stay Calm
- Promise to be Better
There is only so much you can do to respond to frustrated customers. But by taking a step back and reflecting on the upset reviewer, you can find a product way to handle the situation. By also promising to be better, it establishes some goodwill that will hopefully go a long way. So remember, determine what posts merit responsesand find a way to ease any dissatisfaction.
At Social Buzz Pros we are experts in reputation management. We help remove online slander, suppress unwanted search results, and erase your personal information from the internet for maximum privacy. Consult with us by calling 424-354-8144 or emailing firstname.lastname@example.org today!